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A sizeable part of Surgipharm's business involves surgical equipment and diagnostic machinery, most of which is relatively new to the Ugandan market and highly specialised. As a result, Surgipharm employs a team of skilled technicians and service engineers who are charged with the installation, servicing and maintenance of such equipment. Along with this, Surgipharm will often host foreign technicians and engineers to assist in higher level trainings as well as the initial performance of operations.

Surgipharm's team can be called on 24 hours a day, 7 days a week and will respond to technical queries either in person or over the phone depending on the level of instruction needed. Surgipharm has enabled surgeons and doctors to practise modern methods promptly, in many cases making medical referrals for treatment abroad unnecessary.